Jason Dewey

Support Professional/Help Desk Admin

Objective

A position allowing a demonstration of skills in: organization, customer service, communication, and project management with skills gained by years of successful and profitable employment. I'm a motivated individual and a personable business professional with a successful track record.

I am accustomed to handling highly sensitive and confidential records with a proven track record of producing accurate, timely reports meeting stringent guidelines. I constantly strive to stay innovative with my ability to multi-task in various fast-paced and changing environments.

Employment History

2Nine Studios

Web Management/Managing Partner

Tempe, AZ

August 2006 - Present

Manage clientele list to support business needs: webinars including virtual consultations.
Design, maintain websites and create custom web graphics, layouts.
Create adobe flash templates, web programming, script installations, logo design, advertising banners, copywriting & content creation, write, edit and proofread documents.
Prepare content for online dissemination, web usability, accessibility, testing and debugging.
Implement new communication services while enhancing user experience via online polls and suggestions.

Independent Life Services

Direct Support Professional

Mesa, AZ

January 2009 - January 2012

Plan, perform and assist with personal care and/or activities with individuals according to their preference or needs
Follow and implement developmental and behavioral programs
Apply therapeutic intervention techniques as needed to persons with verbal or physical aggression
Serve as a mentor and coach individuals while promoting independence.
Provide guidance and direction while prioritizing multiple tasks
Maintain client confidentiality
Ensure the safety and well-being of the client at all times while.
Kept current for certifications with: Article 9, CPR, First Aid, Defensive Driving and introduction to Medication

LifeLock

Partner Help Desk Administrator

Tempe, AZ

December 2007 - September 2010

Author professional correspondence to internal and external clients, communicate changes of profess flow and training enhancements to all levels of company management.
Conduct small-group sessions with call center managers & teams to enhance efficiency of problem solving.
Assist areas of company such as: billing, documentation, partner account management, sales, member services & fraudulent account investigations
Enhanced the application for marketing and sales requests, resulting in 50% less errors in requests for new promotions.
Working in collaboration with the IT department to increase productivity by integrating salesforce.com cases with RightNow technologies application, saving the department an average of 80+ working hours per month.
Created the help desk training manual and mentored/developed underperforming associates to exceeding expectations
Provided technical support for affiliate's websites & compiled intricate reports in compliance with ISO 2700-1 amid stringent deadlines.

Sears & Roebuck

Technical Support, Tier 2

Tempe, AZ

April 2003 - August 2005

Mentored new associates & provided assistance as team lead
Answered escalated manager calls from National Customer Relations as a result of an exceptional ability to promptly resolve and fulfill customer concerns.
Host team meetings and review monthly goals with individuals.
Provide technical product support, troubleshooting and operation inquiries.
Trained in multiple departments including: lawn & garden, fitness, electronics, housewares & premium support line.

Education

Oklahoma Christian University, Cascade Campus

Portland, OR

September 2005 - May 2007

Studies in Business and Bible

Mesa Community College

Mesa, AZ

August 2004 - May 2005

General Studies

Awards/Recgonitions

LifeLock 4th Quarter 2009 Employee recognition award
LifeLock Lockstar Award (20+ times)
Sears Employee of the Month: January, July (2005)

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